Return & Refunds Policy
Returns & Refunds Policy
All guns, sights and scopes carry a 30 day repair warranty unless otherwise specified. The warranty period begins the day your package is delivered. Our repair warranty covers replacement or repair of defective/damaged products only as determined by our technicians. Due to various customs fees beyond our control, repair warranties are not available for any products purchased, sold, distributed or transported outside of the United States.
VIPAirsoft Armory will authorize returns for refund, store credit or exchange under the agreement from the customer that all items being returned are in brand new and unused condition. All items received will undergo inspection by our team to determine and ensure that the item(s) are in brand new and unused condition as required by VIPAirsoft Armory and agreed upon by the customer via their purchase of the item. VIPAirsoft Armory maintains full discretion in determining the condition of the product(s).
Any and all refunds or returns deemed valid by our technicians and management staff will incur a 20% restocking fee. Any returns or refunds must be requested within 1 week of receiving your purchase along with the tracking number for the return shipment if you have not been provided with a return shipping label from our team. All airsoft equipment must be in the exact condition to which it was shipped from our facility including its original undamaged box and all accessories to be considered for refund. This policy extends to any purchases chosen for "In-store pickup" or bought in person at our brick and mortar locations.
Any shipping fees are nonrefundable and are the responsibility of the buyer. Return shipping fees are the responsibility of the buyer unless discussed and agreed to in advance. If a shipment is deemed as not deliverable and returned to us, the additional return shipping fees charged to us by the shipping company will be deducted from any amount we are able to refund. Shipping fees are non-refundable, there are no exceptions.
Sales are final on parts, batteries, electrical components including MOSFET units, bbs, gas, face protection and clothing gear like gloves, vests, plate carriers, shirts and pants and do not come with a warranty through VIPAirsoft.
VIPAirsoft is not responsible for compatibility issues between manufacturers. Many airsoft parts require modification to fit with each other when not originally intended to be used together.
Batteries and chargers that are packaged with electric rifles are not covered under the warranty. We do not offer trial orders. Please research all products before making a purchase.
VIPAirsoft is not responsibility for incorrect installation of any product that causes damage to the product or the customer's other equipment.
All rights reserved. No returns guaranteed. Warranty policies are subject to change without notice. By completing the checkout process, you acknowledge and agree to all policies, terms and conditions.
Terms & Exclusions
- No returns are accepted on Closeout, On Sale, bbs, gas, face protection, batteries, parts and electrical components
- VIPAirsoft Armory maintains full discretion in determining the condition of any and all merchandise requesting return and refund.
- Removal of the orange tip and/or modifications to the guns will not be accepted for return.
- VIPAirsoft Armory reserves the right to refuse and/or deny any return for refund, store credit or exchange for any item determined to have been used, damaged, altered, modified or is in any condition that would deem it not to be restockable.
Gift cards, gift certificates and/or prepaid rental packages cannot be returned, refunded or exchanged for cash.
Party deposits, special event and camp program registration payments are nonrefundable within 2 business days (Monday-Friday) of scheduled event. Parties must be rescheduled no later than 2 business days prior to the event for the deposit to transfer. Lockins must be rescheduled or canceled no later than 5pm the Friday before the event for the payment to transfer to another lockin, be applicable for refund or applied to a gift card. No-call, no-shows to any of the events listed above forfeit any payments made.