Returns, Refunds & Warranty
Returns & Refunds Policy
All guns, sights and scopes carry a 30 day repair warranty unless otherwise specified. The warranty period begins the day your package is delivered. Our repair warranty covers replacement or repair of defective/damaged products only as determined by our technicians.
Modifying, altering or removing the orange tip on any Airsoft gun immediately voids all warranties, including warranties granted by the manufacturer. Warranty is voided if the product is abused, altered or disassembled in any way or is past its 30 day warranty. Any guns that have had a spring change, been upgraded or otherwise changed including the removal of accessories will void all warranties when item(s) are installed.
VIPAirsoft is not responsible for compatibility issues between manufacturers. Many airsoft parts require modification to fit with each other when not originally intended to be used together.
All airsoft guns above $60 require the use of high-end precision or match-grade seamless, polished 0.20g or heavier BBs. Use of low grade, 0.12g BBs, dirty, damaged or previously fired bbs will void your warranty and cause extensive damage to your gun.
Batteries and chargers that are packaged with electric rifles are not covered under the repair warranty. We do not offer trial orders. Please research all products before making a purchase.
VIPAirsoft is not responsibility for incorrect installation of any product that causes damage to the product or the customer's other equipment.
Some manufacturers may offer an extended warranty on their products. It is the responsibility of the consumer to contact the manufacturer to receive any additional warranty.
Gift cards and gift certificates cannot be returned, refunded or exchanged for cash.
Party deposits, special event and camp program registration payments are nonrefundable within 2 business days (Monday-Friday) of scheduled event. Parties must be rescheduled no later than 2 business days prior to the event for the deposit to transfer. Lockins must be rescheduled or canceled no later than 5pm the Friday before the event for the payment to transfer to another lockin, be applicable for refund or applied to a gift card. No-call, no-shows to any of the events listed above forfeit any payments made.
Any shipping fees are nonrefundable and are the responsibility of the buyer.
Sales are final on parts, batteries, electrical components including MOSFET units, bbs, gas, face protection and clothing gear like gloves, vests, plate carriers, shirts and pants and do not come with a warranty through VIPAirsoft.
Any and all refunds or returns deemed valid by our technicians and management staff will incur a 20% restocking fee. Any returns or refunds must be requested within 1 week of receiving your purchase along with the tracking number for the return shipment. All airsoft equipment must be in the exact condition to which it was shipped to you from our facility including its original undamaged box and all accessories to be considered for refund. This policy extends to any purchases chosen for "In-store pickup" or bought in person at our brick and mortar locations.
Return shipping fees are the responsibility of the buyer. If a shipment is deemed as not deliverable and returned to us, the additional return shipping fees charged to us by the shipping company will be deducted from any amount we are able to refund. Shipping fees are non-refundable, there are no exceptions.
All rights reserved. No returns guaranteed. Warranty policies are subject to change without notice. By completing the checkout process, you acknowledge and agree to all policies, terms and conditions.
You can view the various specific manufacturer warranties by visiting our Repair Knowledge Base below: