At this time, we have paused our International Shipping and are no longer shipping any products outside of the U.S. and U.S. territories.
FAQs
Do you ship internationally?
Do you offer lay-away?
Do you buy or trade used equipment?
Can you ship a gun without the orange tip?
Are there any bulk order discounts available for guns and gear?
Can I place a special order for an item?
How do I return an item I ordered?
Can I ship an order to an address that isn't mine?
Do you offer a warranty on your products?
No, we do not offer any lay-away or pay-as-you-go programs.
No, we do not. The only exception to this is for discontinued rare guns that we may be able to use for parts in our tech department.
Federal regulation states that all guns sold and shipped must have an orange tip adhered.
We do offer wholesale pricing for federal agencies and local law enforcement, training groups, teaching organizations and other agencies. Please email info@vipairsoft.net for more information.
Yes, we do accept special order requests for items we don't carry in normal inventory. Please email info@vipairsoft.net with the item you'd like ordered in the color or variant and we will reach out to our distributors to see if it is something we can get ahold of for you.
Some items are not eligible for return including, but not limited to, batteries, electronics (like MOSFETS), face protection, bbs or gas. All return requests must be submitted within 7 days of receiving the order via the RMA Request Form only. All returns must be approved by our technicians and management and include all of the items provided with the product (manuals, extras, etc). Any approved returns are refunded onto Store Credit only. Shipping costs are nonrefundable.
We will not ship orders to a different address from the billing address. This policy is for your protection and ours and helps both of us combat identity theft and card fraud.
If you are local, we offer a 30 day repair warranty on all of the guns we sell. If the gun breaks down within the first 30 days, our technicians will repair the gun as long as the damage was not found to be intentional or due to negligence. If you are out of state or do not want to pay to ship it in to us, we recommend submitting a warranty direct through the manufacturer. Many of our other products will have their own manufacturer warranty available. We can assist you and provide any available information you may need to submit your warranty request to the manufacturer.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.